Complaints
Ear To Clear are committed to providing its patients and visitors with treatment and service to the highest standards. We like to know how well we provide our services and it is for this reason we encourage you to complete a review of our service after your appointment as this allows both positive and negative feedback. The responses are monitored monthly and are used to improve our services.
However if for any reason you are unhappy you have the right to make a complaint about any aspect of your care, treatment or the service you received.
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Who can complain?
A complaint can be made by a patient or person affected by the actions or decisions of a Ear To Clear. A complaint can also be made by someone acting on behalf of the patient or person, with their consent.
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What is the time limit for making a complaint?
You should normally complain within 4 weeks of the event(s) concerned or within 4 weeks of becoming aware that you have something to complain about, providing that it is within 12 months of the event.
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Who should I complain to?
In the first instance, you can raise your concerns by speaking to Holly or Letittia at the time or after the consultation, by contacting us via email. Alternatively, in some cases, you may feel more comfortable speaking to someone not directly involved in your care.- if this is the case please complete a feedback form or email us with your complaint.
If you feel we are unable to satisfy your complaint informally please write a letter, fill out our feedback form below or send us an email addressed to:
Letittia Janes or Holly Charlton
Ear To Clear
68 Manor Gardens
Warminster
Wiltshire
BA12 8PW
Email: eartoclear@gmail.com
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Your correspondence will be acknowledged within 3 working days of receipt and then investigated further. You should receive a full response or offer of a meeting with the people involved within 21 working days. You should also be informed if the investigations are going to take longer.
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When looking into your complaint, we will aim to:
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Find out what happened and what went wrong
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Make it possible for you to discuss the problem with those concerned
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Make sure you receive an apology, where this is appropriate
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Identify what we can do to make sure the problem doesn’t happen again
If you remain unsatisfied by our response and attempts to address your complaint or issues raised, you can make a complaint to the Care Quality Commission (https://www.cqc.org.uk).
Thank You For Your Custom​
Holly & Tisha
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Feedback
We strive to offer professional, safe and effective treatments to all of our clients.
Should you not be satisfied with our service, we welcome you to complete this feedback form and we will endeavour to reply as soon as possible.
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We LOVE to hear when we've done a good job too! So please help our small business by leaving positive feedback too!
Thank you
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